Transparency in how we work.
Our policies, procedures, and resources — available to participants, families, and professionals.
Open, honest, and accessible.
We believe in being open about how we operate. Below you'll find our key policies and any resources we've made available to the families and professionals we work with.
Guides & Resources
Helpful guides and external resources for families, carers, and professionals.
Understanding Your NDIS Plan
A plain-language guide to understanding your NDIS plan and how Nexus Pathways can help you use it effectively.
What to Expect from Your First Session
A guide for participants and families on what to expect when starting with Nexus Pathways.
Participant Information
Information and guides for participants, families, and support coordinators working with us.
NDIS Participant Rights & Responsibilities
A summary of your rights as an NDIS participant, and what you can expect from us as your provider.
Cancellation & No-Show Policy
Information about our cancellation policy and what happens when sessions are missed.
Policies
Our key operational policies — how we work, how we handle information, and how we keep everyone safe.
Privacy Policy
How we collect, use, and protect your personal information in accordance with the Australian Privacy Principles.
Feedback & Complaints Policy
How to provide feedback or raise a complaint, and how we will respond.
Safeguarding & Child Safety Policy
Our commitment to the safety and wellbeing of all children and young people in our care.
Code of Conduct
The standards of behaviour expected of all Nexus Pathways staff and contractors.